What is the return policy ?

As long as it has not been worn, you can ask for the exchange or refund of any piece of garment that may not suit you within 7 days after order reception (except for sales products). Return delivery costs are the responsibility of the buyer.

What is the procedure to have an item exchanged or returned ? 

Any product return or exchange has to be submitted to our approval beforehand so please contact our after-sales service by email at the following address : contact@prand.fr

To do this, please be as accurate as possible about your order (personal information, date and order references) and check the availability of the product you want to order as an exchange by visiting Prand e-shop.